Frequently Asked Questions
How does Plantivity store my data?
Plantivity stores all data entirely on your device. We do not collect, upload, or transmit any personal or usage data. Everything remains offline.
Does Plantivity sync data across devices?
No. Plantivity does not support multi-device sync or cloud storage. All progress and settings stay on the device where they were created.
Why does the app ask for Screen Time permissions?
Screen Time access is required for blocking distracting apps during focus sessions. Plantivity cannot see your usage history, app activity, notifications, or personal data. The permission is used only to block apps you select.
How do I cancel my subscription?
Subscriptions are managed by Apple through the App Store. Go to your App Store account → Subscriptions → Plantivity → Cancel. Your premium access remains active until the end of the billing period.
My premium features aren’t unlocking. What should I do?
Try the following:
• Open Plantivity → Settings → Restore Purchase
• Ensure you are logged in with the same Apple ID you used to subscribe
• Restart the app
• Restart your device
If the issue persists, please contact support with your Apple receipt.
What information should I include when reporting an issue?
To help us solve issues quickly, please include:
• A clear description of the problem
• Steps to reproduce it
• Your device model
• iOS version
• Plantivity app version
• Screenshots (if relevant)
Troubleshooting
App won’t start / crashes
- Fully close and reopen the app.
- Update iOS and Plantivity to the latest version.
- Restart your device.
- Reinstall the app (this resets local data).
App blocking is not working
- Check Screen Time permissions in iOS Settings.
- Make sure selected apps are allowed to be blocked.
- Restart your device after enabling permissions.
Premium features aren't available after purchase
- Tap "Restore Purchase" inside Plantivity.
- Verify your Apple ID is the same used for the purchase.
- Restart the app.
User Guides
- Getting Started: Learn how to start your first focus session.
- Blocking Apps: Choose which apps to block during focus time.
- Subscription: Activate and restore your premium access.
- Local Data: Understand how Plantivity stores your progress.
Community & Feedback
We welcome suggestions, ideas, and feature requests!
- Feature Requests: Email us anytime.
- Feedback: Help us improve Plantivity.
- Beta Program: Coming soon.